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Customer Service Skills for Success, 7th Edition, Robert Lucas .pdf
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Customer Service Skills for Success, 7th Edition by Robert Lucas is a comprehensive guide that provides readers with essential skills for success in customer service roles. The book covers important topics such as communication, problem-solving, conflict resolution, and building relationships with customers. By using this book, individuals can enhance their customer service skills and improve their overall performance in professional settings. Benefits of utilizing this edition include practical strategies, real-world scenarios, and interactive activities that help readers develop crucial customer service competencies. Customer Service Skills for Success, 7th Edition is 480 pages long and its ISBN is 9781259953576. Overall, this book serves as a valuable resource for individuals seeking to excel in customer service roles and enhance their career prospects.
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