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Customer Service: A Practical Approach, 6/E 6th Edition : 013274239X .pdf
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Customer Service: A Practical Approach, 6/E 6th Edition : 013274239X is a comprehensive textbook designed to provide students with a practical understanding of customer service principles and practices. The book covers topics such as customer expectations, communication skills, problem-solving techniques, and handling difficult customers. It also discusses the importance of building strong relationships with customers and fostering customer loyalty. By using this textbook, students can gain valuable insights into how to deliver exceptional customer service and enhance customer satisfaction. The book consists of 320 pages and the ISBN for Customer Service: A Practical Approach, 6/E 6th Edition is 013274239X. Overall, this textbook is a valuable resource for students studying customer service and can help them develop the necessary skills and knowledge to succeed in various service-oriented industries.
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